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Keen Shoes - Very Disappointed with Their Shoes and Their Customer Service
Keen Shoes - Very Disappointed with Their Shoes and Their Customer Service
Put on a pair of Keen casual shoes and when I started walking the soles literally started falling apart. Big chunks, little chunks, bottom line is the rubberized soles disintegrated with each step I took. The shoes are totally shot, and I sent a question to Keen...
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#1420954
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Unfortunately, I'm not satisfied regarding how Keen footwear quality is declining. I had worn Keen shoes for years and not had problems. We're loyal Keen customers and, despite the decline in quality, we continued to purchase them. However, the last (10 or possibly...
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Anonymous
Hugh

One pair (waiting for repair, strips detached from footbed) on the shoe rack. One pair on my feet. So I'm definitely loyal to the brand. But the quality has become a real issu...

Anonymous
Greg King

Yeah, soles starting to come unglued. More foreign made junk...

#1343526
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Keen Shoes - Soles separated
Keen Shoes - Soles separated
These shoes look really good but I noticed a hollow sound when I walked. I took the shoe off I was hearing and noticed the entire middle of the sole was separated only attached at the toe and heal. Shame on keen for not backing their products. I have a few different...
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#1401237
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Keen Shoes - Poor quality

Bought keen voyageur, I volunteer at Give Kids the World. I almost fell on my face, when the sole came loose. When i got home the soles on bothe shoes was coming off, on the edges. THESE SHOES should be taken off the market before some one gets hurt. Joe Cameron
1.0
Details
Website
#1438324
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Keen Shoes - Leather Newport Glue Issues.
Entire back half of Newport sandal sole came off suddenly after owning for about 3 years. Put in for a claim with company and was denied due to length of time before damage occurred. Was amazed that they are more concerned with the calendar than they are with obvious...
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Anonymous
Brian R Bennett

Considering you got 3 years of use, it seems to me that they held up very well.

2.2
I liked
  • Shoes are comfortable and i like the style
I didn't like
  • That they fell apart
#1328851
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Keen Shoes in Carmel, Indiana - Sole coming apart

The sole has came off of the shoe in strips
2.6
Details
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
Website
#1386495
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Keen Shoes - Soar feet

Bought a pair of keen steal toe waterproof workboot 3 months ago. They have hurt my feet every day i wear them. I expected for a few days but they are ruthless to feet. I wear them 10-14 hours a day. They have put blood blisters on the bottom side of both my big toes. I'm really not sure what to do but throw these hard feet hurter's away......
2.2
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Price Affordability
Product or Service Quality
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Website
#1380248
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Keen Shoes in Knoxville, Tennessee - My boot busted across the top with only 6 months of wear

Filed warranty claim was denied says it happened from an outside source meaning I cut it. If this was the case I would not have filed a claim. I think it is obvious Keen will not stand behind product. 200.00 dollars for boots that doesnt last 6 months I think not. This will be my last purchase ever of the Keen brand.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Staff
Value for money
Warranty
I liked
  • I do like the keen shoes
I didn't like
  • And keen did not replace them
  • Are very expensive and dont last
#1379748
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The number of people at work including me have Keen shoes with the sole falling off
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Anonymous
Donna

There are a number of us at work who have keens and the soles are falling off. I've meet the man who started keen footwear and I dont believe he would be proud of his line sho...

1.6
#1386625
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Contact Keen Shoes

Mailing Address:
KEEN, Inc.
926 N.W. 13th Ave., Suite 210
Portland, Oregon 97209
Phone:
(866) 676-5336
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Keen Shoes Products and Services

Owned two. Hoped first model was just poor. 2nd Model I've had for maybe 6 months and the lugs are peeling off. Not worth the money. The are very-very comfortable boots though as they are wider than many other competitors and fit my feet better. Hopefully I can find a...
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#1373656
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