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I really love these boots but, they fell apart from poor workmanship. One boot still looks very new while the other has a bad liner that wasn't sewn properly. I just sent them to Keen for Warranty coverage. It appeared to be a no brainer. They just sent them back and...
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#1139154
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I contacted Keen customer service in the spring of 2016 because I wanted to buy a size 11 Bali sandal. They said they would notify me when they became available. They never contacted me again. Size 11 Bali sandals are not available from ANYONE, ANYWHERE even a year...
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1.7
I didn't like
  • That no size 11 bali sandals were ever available
  • Although they are supposed to make them
#1110969
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I own several pairs of keenest.A few of them have had the soles totally fall apart. My husband is 2-part epoxying them now. Love the shoes, but what's up with your glue?
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Anonymous
H. Munster

Love Keen Austin, they are then only shoe i have found that fits my feet. However, the soals are junk, they wear out, peel apart, tear away. why cant keen get this fixed? use ...

Anonymous
INDY K

same here POS BOOTS!! no customer backing no support, why? because they are not produced in house, they are Mickey Mouse , made in China,So Keen knows they can't afford to hon...

#1099153
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Keen Shoes - Ripped lining in keen wilma boot

Keen Shoes
#1155869
1 year 3 months after purchase the lining ripped in one boot. I tried to get refund or return. Since warranty only one year, I was told no . I loved the boots. But only got to enjoy them for one season as the torn lining makes them unwearable!
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Keen Shoes - Ripped lining in keen wilma boots

Keen Shoes
#1155858
Happened one year and 3 months after purchase. And as the warranty was only for a year, I was unable to get any redemption . I loved the boots for the short time I got to enjoy them. Btw they were brand New at purchase.
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Keen Shoes - 2 nd pair to have heal stiching compleatly FAIL

Keen Shoes
#1120091
1.0
Details
Boots are not worth $190. The will fall apart !
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Advertised vs Delivered
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Keen Shoes - Squeaking Ruins the Keen Experience

Keen Shoes
#1105315
1.5
Details
Bought a pair of Keen casual low leather Austin. Great comfort and look but squeak like a SOB!! Hard to walk down the hall at work without a comment on how loud my Keens squeak. Tried all kinds of things to eliminate but no luck. Won’t buy Keens again.
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I have a pair of Keen Sandals that I bought over seven years ago. Still use them to do work around the yard. No significant problems. I have a pair I bought 2 years ago and while on vacation, both sandals had the soles come unglued. I take very good care of my sandals....
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2.7
I didn't like
  • That they fell apart
  • Soles coming unglued
#1071148
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Used for only spring/summer over two years and terrible squeaking after the first season of use. Customer service patronizing and offered a 20% discount because I contacted them after the one-year warranty period. Obvious mfg. defect for a close to $200 (CAD) shoe....
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#1070144
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Keen Shoes - Disappointed
I am a former soldier and work in the railroad industry and liked the look of and reputation of Keen boots. I bought two pairs, one for summer and one for winter. Within 6 month I had gone through both pairs and the outer sole of the boots just tore apart and wore to...
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1.0
#1068223
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I could never wear Keen shoes, (Too thin for my foot) but my wife a nurse swore by them. Then one day at Sportco in Fife, WA. I saw some great looking Keen hiking boots. I tried them on, and they were very comfortable, also very expensive, but ever since my foot...
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1.6
I didn't like
  • That they fell apart
  • And keen did not replace them
#1060972
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I originally bought a pair of Keens while hiking in Colorado, Elbert, reccomended to me by the *** running an outdoors outfitter in Estes Park (I was hiking Elbert). The boots held up well enough for the initial hike, though when next I used them, later the same year,...
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1.0
#1040447
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I have a pair of Keen shoes that I love but the left one squeaks with each step. It is not the insole as I have taken it out and it continues. It is so pronounced that even while sitting and pushing on the toe it will squeak. I do not have a receipt as I have had these...
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4.2
I liked
  • Shoes are comfortable and i like the style
I didn't like
  • Noise that they make when i put weight on the left one
#1032507
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Contact Keen Shoes

Mailing Address:
KEEN, Inc.
926 N.W. 13th Ave., Suite 210
Portland, Oregon 97209
Phone:
(866) 676-5336
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On the website, they claim, you can have a pair of boots made custom. Yet, they are unable to repair or simply just send me a pair of soles, so my local cobbler could repair them. I wore through the soles in a couple years because I love the boots. Now the soles leak...
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Anonymous
Yokity

This company will repair your Keens! Of course the price is like buying a new pair, but it might be with it :) good luck! http://www.nushoe.com/keen-shoe-repair.html

2.5
I didn't like
  • Inability to meet my needs
#993887
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