Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
1 comment

Entire back half of Newport sandal sole came off suddenly after owning for about 3 years. Put in for a claim with company and was denied due to length of time before damage occurred.

Was amazed that they are more concerned with the calendar than they are with obvious manufacturing deficiencies. Was offered 20% off a new pair and passed. They are obviously being inundated with similar claims and have decided to draw a line in the sand.

I own and have owned numerous other pairs of Keen shoes and have had similar experiences relating to glue.

Sad to see a great company fail like this. Why can’t they figure this out?!

Reason of review: Bad quality.

Monetary Loss: $110.

Preferred solution: Full refund.

I liked: Shoes are comfortable and i like the style.

I didn't like: That they fell apart.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Considering you got 3 years of use, it seems to me that they held up very well.

You May Also Like