Keen Footwear - Keen Shoes rude condescending about warranty request
4 comments
Attempted to get replacements for defective shoes at shoe retailer not where I bought them because I bought them on vacation. I called the company, and they refused to allow me to talk to someone about it.
Insisted that I email. Tried to log a complaint for the policy because online email communication is worthless. Treated me with contempt & reprimanded me as if I were a child. I called him on it, but tried the email anyway.
I got an email immediately telling me it would be two weeks before they would even read the request. Good shoes - lousy service.
Location: Columbia, Missouri
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A complete joke when it comes to customer service. This is the first and last time I am going to deal with this company!
I too fully found that they are unkind and useless. Just look when this was first posted and how long it took them to reply.
I was told there is only 5 people working returns. I suggested they hire more. I was told that is how they can afford to sell at a low price. I think it is they are mostly made in China.
Their USA products are 60% more. Mine were China.
And they are junk!!! I hope this company goes under.
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Regards:
Keen shoes
I really appreciate your post. It gives an outstanding idea that is very helpful for all the people on the web. Thanks for sharing this information and I'll love to read your next post too.
Regards:
Keen shoes