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The sole on the Keen sandal Owyhee completely separated from toe to heel with normal usage. They will not replace the shoe for what is clearly a manufacturing defect.

They said if it was less than 2 years and I had my receipt I could get a replacement. It was over 2 years ago and who saves their receipt for a pair of shoes? They said it happens because they use a "sustainable" glue which I think means it is cheap and prone to failure. I would not buy again.

The representative from the company said that the same thing happened to her boyfriend. The sandals are in otherwise good shape and could conceivably last a few more years, but they are not functional. I tried glue, but it did not work. The sandals were over $100 and I am very unhappy.

I would probably buy ABEO sandals next time as they seem to be more durable and I don't see a lot of complaints on-line like I see about Keen.

Product or Service Mentioned: Keen Shoes Owyhee Sandals.

Reason of review: Bad quality.

Company wrote 0 private or public responses to the review from May 31, 2016.
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Anonymous
Vancouver, British Columbia, Canada #1258506

What is the point of "sustainable glue if you are throwing two sandals in a bin and adding to a garbage problem. Interested to find out what their response is going to be for me with the soles that pretty much are just crumbling away.

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