Not resolved
Customer service

I have purchased the same KEEN brand summer shoes two times in the past and have enjoyed them and used them until the bottoms were worn smooth. The third pair that I purchased was in April of 2012 from EMS on sale for just under $100. I purchased them as a back-up pair and to use when I had to dress in casual summer wear but nicely. Because of this they sat in my closet in the box that they came in for about two years. During the summer of 2015 I started using them. The first thing that happened was that the rubber portion of the toe area on both shoes separated and then the rubber soles on both shoes separated. On one, the about half of the sole pulled off. In looking at them I could see that there was very little glue holding them together.

I contacted KEEN company customer service through the number they posted on the website. I spoke with a representative that asked me to send them all of the information through their website. I sent them a copy of my purchase receipt, a written report / complaint on the defect and pictures of the shoes showing the defects and also depicting the new condition of the shoes with no wear marks to the soles so that they could see that they were barely used.

After about two weeks of hearing nothing I contacted a costumer service representative by again, using their number from their website. The representative looked up my report and said that they would not do anything because the time of the warranty had expired. I attempted to reason with the representative because they were barely used in like new condition and should not have fallen apart. The representative was very short with me and borderline rude.

I truly expected more from their company. A good company will stand behind their product. When I spent my hard earned money for a product, I expect it to be of good quality even if time goes by before it is used. SO DISAPPOINTED IN THE KEEN SHOES COMPANY. This has been a bad experience on my mind since speaking with them last summer. I think that future buyers should be aware of it.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of keen shoes shoes. Keen Shoes needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned keen shoes shoes in their reviews. You may find this information helpful for further shopping at Keen Shoes.

Had an Experience with Keen Shoes?

Write a review


Terms of Service
Post Comment

You May Also Like

Modlily - Cheap, nasty and nothing like the photo!! Modlily "I ordered and paid for a dress from Modlily. I expected a silky/satin well made champagne coloured dress (see first photo). What actually arrived was a rough see through..." Read more Keen Shoes - Disappointed Keen Shoes "I am a former soldier and work in the railroad industry and liked the look of and reputation of Keen boots. I bought two pairs, one for summer and one..." Read more Keen shoes -both shoes came unglued  Keen Shoes "I purchased keen shoes that were made specifically for walking near water thru streams, etc. . I use then in the summer months and they are lightly used .When I..." Read more Skechers Go Walk shoes create suction force to the ground causing falls Skechers "I have using a Skechers Go Walk shoe with Goga mat padding on the inside for the last 3 months or so. I liked the comfort of the shoes and..." Read more Physicians Hair Restoration Center - BEWARE LOREN COMITOR engaged in FRAUD & FALSE-ADVERTISING Physicians Hair Restoration Center "BEWARE – For reasons described below, Loren Comitor is a depraved individual with no morals or ethics and engaged in FRAUD & FALSE-ADVERTISING while working with Dr. Carlos J Puig..." Read more Century Communities Refusal to Fix Their Issue Century Communities "My wife and I bought a home in the Reserve at Bay Creek in Loganville Georgia on January 20, 2016. Almost immediately (January 22, 2016) we started noticing water stains..." Read more Lazada Philippines - Refund money and broke item Lazada Philippines "Im really dissapointed in my order in lazada because i cannot use my order because when they deliverd and i try to use but its broke, this is 2x i..." Read more PetArmor - DO NOT WASTE YOUR MONEY PetArmor "I made the exact same mistake that other people do. I used pet armour instead of Frontline like an idiot because I wanted to save thirty bucks. It doesn't work..." Read more